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Customer Service

We aim to please and strive to provide our customers with quality service.

We aim to please and strive to provide our customers with quality service. We have quality standards and hope to fulfill our customers expectations.

Our service agents will assist you on:

  • get information and advice on services offered by Iceland Post
  • get information on international items
  • track an item
  • get information on dutiable items
  • get information on claims for compensation
  • get answers to frequently asked questions
  • send suggestions, complaints and inquiries

Individuals

Our Service Desk is open week days from 09:00 - 17:00. Phone 580 1200, postur@postur.is

Businesses

Businesses can get their own service agent and access our online business service web, the Gateway. You can reach our service agents week days from 09:00 - 17:00. Phone 580 1100,thjonusta@postur.is

The Gateway

The Gateway, Iceland's Post online access to transactions is open 24/7.

The Gateway

Live Chat

Use the live chat to communicate with our service agents, if that is your preferred method.

  • Live Chat